Support

Purq is built by two people. Email us and an actual one of us reads it, usually within a day.

Purq hasn't been released yet, so most of what's below describes the app once it ships. The email address works now.

Something Purq showed was wrong

Tap Didn't work on the offer. That tells us exactly which parser broke, and it's far more useful than a description — it's the fastest way to get it fixed for everyone.

A balance looks out of date

Balances come from the emails you forward, so a stale one usually means the receipt never arrived. Forward a recent one and it'll catch up. You can also correct any balance by hand, and we'll keep it from there.

Delete your account

In the app: Purq Pile → Delete account. That removes your whole record, not just your access. If it fails for any reason, email us and we'll do it by hand.

A code didn't work at the register

We're sorry — that's the failure we care most about. Tell us the merchant and roughly when, and we'll trace it. Purq only ever shows a code that identifies you; anything that authorises a discount stays inside the merchant's own app, which is why we hand you off rather than guess.

Request a merchant

Email the name. Coverage grows per parser we write, so requests genuinely move the queue.

Privacy questions

The privacy page covers what we collect, including what this website holds before the app exists. Anything it doesn't answer, ask us directly.